darchildre: herbert is breaking his pencils because you are so dumb.  text:  "you said *what* now?" (herbert is smarter than you)
So, a little while ago Joanns was having a really good sale on flannel fabric, and I've been wanting to make myself a flannel dress. I went to the store, but they didn't have a color I wanted, but the sale was also for fabric online, so I just found the color I wanted there and ordered 4 yards of fabric.

I've had variable luck in the past ordering from Joanns online - about 50% of the time, I get an email a few days later telling me that they can't fill my order, are cancelling it, and issuing me a refund. That didn't happen this time, and I got the fabric a few days ago. I left it folded in the package until laundry day (today) so that nothing would happen to it before I could wash it.

This morning, I finally took it out of the package. And discovered that they had, indeed, sent me 4 yards of fabric, but it is in two separate 2-yard pieces. I genuinely do not understand why they would do this - they are a fabric store. Surely they know that this is not what their customers want, right?

I'm going to see if I can still make this work with my pattern but I am making a mental note that it is just not worth ordering from Joanns online.
darchildre: seventh doctor and ace, moody and muted (ghostlight)
I have mostly distilled down my interactions with my least favorite patron to an impersonal 30 seconds or so - grabbing his holds as soon as he enters, quick polite greeting, no eye contact, checking out his items and telling him the due date, quick polite farewell. I try not to give him any opening for conversation or any cause for complaint. Other, newer staff who don't have a history with him chat more; I don't feel required to.

Unfortunately, today he had an actual question to ask rather than just picking up holds, which meant a longer conversation. This gave him an opening to use his favorite repeated piece of condescension: calling me a "gentlefemme and scholaress". He has done this periodically for years, it has always been awful. The worst part is that he says it like it's a compliment, so I have to make polite "thank you" noises when he does it.

He's such a slimy, odious person. I try terribly hard not to wish other people ill (mostly because it's not good for me) but god, he makes it hard.
darchildre: kay caldwell looking predatory and vampiric (kay caldwell:  vampire queen)
So, it is laundry day, but I don't have a lot else planned and was going to spend some time working on a knitting project - I'm making a blanket for my dad to match a chair he made. Mostly, I work on my knitting in my bedroom, but today it's nice out, so I thought I might knit on the back porch for a while. So I put my knitting in my laundry basket to take downstairs. Since I'm about 3/4 done with my current ball of yarn, I also stuck the next ball in the basket.

And then I promptly forgot that I'd stuck the ball of yarn in there. I took my knitting out, dumped the rest of the basket in the washing machine, and turned it on. It took about 10 minutes for me to realize that I was missing the next ball of yarn, by which time it had pretty thoroughly felted. My one consolation is that I realized before yarn had managed to completely knot itself around all of the rest of my clothes.

This is not the end of the world - the blanket is all one color, so I have more yarn for working today, and I can easily order a replacement ball - but it is intensely aggravating.
darchildre: (natasha does not have time for this shit)
Just had a patron come up to the desk and ask if I could help her with something. I said, "Sure, I'd be happy to, but I do need you to pull your mask up over your nose while you're in the library," in my friendly customer service voice.

Friendly customer service voice did not work, because she got all offended and said, "Well, if you'd ask me nicely, I would."

a) Lady, I did ask you nicely.

b) It is Twenty-goddamn-Twenty-Two, we have been doing this for two straight years and you are an adult, I should not have to ask you at all.

The fact that I have to constantly remind adults to act like they care about other people in public and all I get is snapped at (or worse) is increasingly exhausting.
darchildre: kay caldwell looking predatory and vampiric (kay caldwell:  vampire queen)
Well, today broke my 15-month streak of "not being called mildly demeaning and condescending pet names by people who don't know me."

Look, I'm glad that things are opening up and the patrons are coming back to the library but it does mean that the people (essentially strangers or, at best, acquaintances) who feel like they can call me 'honey' or 'sweetheart', or refer to me and my coworkers collectively as 'you girls' (the youngest of us is 30) with complete impunity are also back. And I haven't missed them at all.
darchildre: kay caldwell looking predatory and vampiric (kay caldwell:  vampire queen)
Back in February, we got told that we no longer needed to wear gloves at work unless we were emptying the bookdrops and thus touching items that hadn't yet been through quarantine. A little while after that, we reduced our quarantine period for materials from 4 days to 24 hours. Last week, it was announced that, as of June 1st, we would no longer be quarantining materials at all. Cool, great. Quarantining is a hassle and, as far as I'm aware, it's pretty unnecessary - let's definitely stop doing that.

I had foolishly assumed that doing away with quarantine - and thus acknowledging that the items coming in are not a hazard worth worrying about - would mean that we would stop being required to wear gloves while taking items out of the bookdrops. Today I learned that, evidently, that's not the case. We're still supposed to wear gloves while emptying the bookdrops. But if we're not quarantining stuff, that means the person doing backroom circulation tasks - mostly me - takes things out of the bookdrop and checks them in pretty immediately upon their arrival, all day long. In practice, that would mean going back to wearing gloves all day.

Which is complete bullshit, since we're not required to wear gloves while shelving those same materials, as if scanning the barcode on the back magically removes any sort of contamination they might be carrying. It is rank cargo cult hygiene theater nonsense and I hate it.

I'm not wearing the fucking gloves until someone gives me a non-magic reason that I should.



ETA - Apparently, enough staff all over the system complained to their managers about this being stupid today that the glove requirement got changed by the time I went home. Thank the gods.
darchildre: kay caldwell looking predatory and vampiric (kay caldwell:  vampire queen)
Back in September, I pre-ordered a thing from an online store. It was meant to ship in November.

In November, I got an email telling me that the item would be delayed and would now ship in February. Okay. It's just a silly fannish thing, I can wait, no big deal. Then in February, I got an email announcing another delay and shipment in March. Then one saying it wouldn't get to me till summer. That's absurd, but still, it's not urgent, I'll get the thing eventually.

Last week, I got an email saying that it was almost ready to ship! Which was very exciting, as I wasn't expecting it till June (and was in fact expecting another email announcing a delay).

And then, just now, I got an email saying that, as they were preparing my order for shipment, they realized that they "short" on the size I ordered, and that I could get a size up or down, or a refund.

Y'all, I get that everything has been terrible this year and that supply chain stuff is extremely complex but you had at least six fucking months from the original shipment date to make sure you were getting the right number of items in each size. And now, instead of being excited that I am finally getting this thing, I get to be pissed off and disappointed. If it ever actually arrives.
darchildre: text:  library rules 1) silence 2) books must be returned by due date 3) do not interfere with the nature of causality (library rules)
I just spent the last 20 minutes helping a woman with library books on her Kindle Fire who, when she first received the device a couple years ago, was given the exact wrong information on the easiest way to get library books on her Kindle.

She was told to install the Overdrive app and specifically search for epub books, which is the exact opposite of correct. No Kindle requires an app for downloadable library books. The Kindle reads mobi natively, not epub. You can put the app on your Kindle as an awkward kludge if you really want something that's only available in epub but that's a stupid roundabout way to do it for normal everyday reading.

And now, the Overdrive app on her device has stopped working (because it's hella old), the newer better Libby app is not easily available for Kindle, and I've spent way too much time teaching her things that she should have been taught in the first place, years ago.

I can't understand why someone would have taught her this way and I'm so angry at them for making things more difficult for her (and me). I want to find that person and bip them up the backside of the head.
darchildre: herbert is breaking his pencils because you are so dumb.  text:  "you said *what* now?" (herbert is smarter than you)
Aaaaand my least favorite patron just came in and, in the space of not even five sentences, managed to call me "young lady" and refer to the whole of our library staff as "you gals".

Fuck that guy. I hope he loses his favorite socks.




ETA - And then another patron asked me to find the name of an author for her and, when I did, told me I was a "good girl".

LOST SOCKS FOR EVERYONE.
darchildre: text:  library rules 1) silence 2) books must be returned by due date 3) do not interfere with the nature of causality (library rules)
In our library, we have a combination printer/photocopier. The photocopy part is controlled by a panel on the machine itself, while print jobs from the patron computers are released via a print release terminal on a table right next to the printer. The print release terminal says "PRINT RELEASE" in big purple letters. There are instructions on the table explaining how to use the print release terminal. The panel on the copier has big letters that say "USE THIS SCREEN FOR COPIES ONLY!"

Every day - every day - I have at least one patron come up to the desk and say, "I sent something to the printer and put my money in and all I got was this blank piece of paper!" Well, sir or madam, that is because you are apparently incapable of reading even very basic, very obvious instructions.

I tell you what, I am really looking forward to our three-week closure.
darchildre: (natasha does not have time for this shit)
We had a windstorm yesterday, which knocked out the power in a lot of places, as well as leaving debris all over. So I got to the library this morning a half-hour before opening, to find that the computers are all funny because of the outage, there's debris everywhere outside, our clock that's supposed to reset itself for DST hasn't, neither have the automatic locks on the doors, and my coworker is out sick. So it's just me and my manager, who's busy doing managerial things.

Okay, cool, so I'm running around trying to get all the opening stuff done that usually has two of us to do it, plus all the extra stuff due to the power outage and DST. And I get all of the inside stuff done, we open okay, and I run out to get the newspapers, because if we don't have the Wall Street Journal in its place first thing in the morning, the cranky guy who reads it every day will be the first person through the door and he'll crab at us.

While I'm digging through the bookdrop for the newspapers, a patron walks past me. So I put on my customer service smile and cheerily wish her a good morning. And what do I get in return?

"You need to sweep that stuff up."

Gosh, I am glad that I came out to open the library so you could get your books today, ma'am, instead of staying home to drink tea and reread The Gunslinger. It's awfully nice to know that people are so kind and appreciative.
darchildre: a candle in the dark.  text:  "a light in dark places". (melisandre will set you on fire)
Dear library patron,

It is not acceptable to call me "Shylock" because the cash register is at my station, holy shit.

Wow, dude. Wow.
darchildre: a large blue marble.  text:  "today I am a small blue thing" (cool and smooth and curious)
Today, work is stressful. We are short staffed - one of my coworker's mother died late last week, so she's out all this week for obvious reasons and we're scrambling to cover her shifts. There were extra people here this morning, doing inventory before our move to our new building and trying to fix the furnace in this building because the room next door (which serves as an emergency shelter for the community during inclement weather) isn't getting any heat. We have mice in the office. And the internet went out system-wide for several hours this afternoon, which also knocked out the phones and with them all our usual avenues of communication. And later this week, on Thursday, I have a meeting in a library I've never been to before that only has street parking (I hate street parking) and then I get to come back to my library and run a program.

So that's cool.

I really want to take a mental health day, but we're short staffed as it is, so I would feel terribly guilty doing so. (And if I did, my mom would decide that we should "do something fun together!", which would rather defeat the purpose. Not that Mom isn't fun, but it is not a proper mental health day if it includes time where I have to worry if other people are enjoying themselves. Which I would do.) It is a problem.

I have a jury summons for next week and let me tell you, it is probably some kind of warning sign when you start fantasizing about being called for jury duty because it would be a day off. But I am absolutely doing that - ideally, I would get called in on Tuesday and then not actually get put on a jury but not have that decided till the end of the day. Because then I could spend the majority of the day sitting quietly and reading while I wait for things to be decided around me. Doesn't that sound lovely?

With my luck, I will get called for Monday and put on a jury for a trial that lasts for days so that I'll have to call into work every day (which I hate doing) and then feel guilty for adding extra stress to my coworkers' lives.

Maybe I will go live on the moon instead.
darchildre: (natasha does not have time for this shit)
Today, I had to actually stop a kid from doing cartwheels in the library, while her grandmother stood right next to her and watched, while complaining that we didn't have any books in our tiny library specifically on doily making*.

People are inexplicable.




*We offered to put books on doily making on hold - no good. We offered to find and print patterns from the internet - no good. She was amazingly offended that we had no books on hand to offer her. It was pretty astounding.
darchildre: ninth doctor and rose viewing earth from space (...and i feel fine)
Back from the film festival and back to work!

So, this is my tenth year of working at the library. Which is pretty cool - I like working at the library and it's nice to think that I've been there that long and still enjoy it.

When you get to 10 years at the library, they give you a pin. I got mine today. I got one at five years, too.

I don't know, you guys, maybe I am just really cynical but what is the point of that? I assume there are people who value things like that and I envy them, but it always puts me in mind of those awards ceremonies we'd have at the end of the year in middle school, where everyone got a certificate for something. Just these weird mass-produced pieces of paper with a facsimile of the principal's signature, saying that you'd had perfect attendance* or whatever you were being "recognized" for. Ours had pictures of tigers on them, despite the fact that our school mascot was the jaguar, and we told at least one of our teachers that every year. (Once I had a teacher try to argue with me about that, as if I didn't know/couldn't tell the difference between tigers and jaguars. I invite you to imagine my adolescent scorn.) That level of attention to detail should give you an idea of how valuable these certificates were, yet they were given out every year of my school life as though we ought to treasure them.

That's what the pin feels like. It's a random mass-produced anonymous piece of useless nonsense. I guess I've never really understood the point of trophies, either. Either you won a competition, in which case you won, or it's an achievement you reached on your own bettering yourself. In either case, you have what you achieved. Having a weird useless cup as well seems silly to me.

The uselessness bothers me too. At 15 years working at the library, you're given a plaque. What do you even do with that? I mean, obviously, you hang it on your wall except no, I'm not going to do that. I didn't even hang my college diploma on my wall, and I put actual work into earning that, rather than simply clearing the lowest bar possible by showing up to work every day. You want to reward me for clearing that bar? Then at least give me something I can use.

I can never tell if being weirdly annoyed about this kind of thing is just me being overly cynical or if a lot of people don't really get trophies and certificates and we've all sort of silently agreed that it's not done to talk about it. Maybe there are a lot of people who really like this kind of thing. (If so, I hope that you'll accept that I mean no insult to you.)

I don't know, guys. Anyay. Now I have a pin.





*Awards for perfect attendance are especially bullshit, because a) don't come to school when you're sick, that's a terrible decision and you'll infect everyone else, and b) a child has basically no control over deciding whether or not to go school. It's like getting an award for not being struck by lightning - you put no effort into achieving it, it happens whether you want it to or not.
darchildre: a candle in the dark.  text:  "a light in dark places". (melisandre will set you on fire)
The library patron who calls me all the pet names came in today, and called me "Sweetiepie" and "Lovey" and "Bunny". And, y'know, I hate that. So, I figured that I've put up with that for 10 years and, other than that, we have a pretty amicable relationship, so in the course of conversation when she said "Bunny," I said, "Please don't call me that."

And she blinked at me and said, "Why don't you like being called that?" So I told her that I don't really like being called pet names. And she said, "Why not? I mean, do you have no inherent sense of self-worth?"

Do you have no inherent sense of self-worth. That is a thing that she actually asked me, actually said to my face.

So, y'know what? Fuck you, lady. I do indeed have an inherent sense of self-worth, because that's what makes me not want to be called demeaning pet names by someone who can't be bothered to use my fucking real name after knowing it for ten fucking years. I also have an inherent sense of courtesy and respect for other people that makes me a) address people respectfully, b) not argue with people when they ask me not to do something, c) not do terrible shit like accusing people of having a lack of self-worth, and d) talk to you respectfully even after you said that shit to me. As well as a sense of restraint that leads me to not punch you in the face.

You want to know the real reason I don't want you to call me pet names? Because you don't know me, and I don't like you. So back the fuck off.

I am so angry about this. Thank the gods I'm off tomorrow and don't have to do any kind of bullshit customer service anything.
darchildre: (natasha does not have time for this shit)
Oh, library drama!

So, we are a small library with a small Friends of the Library group and as such, our Friends only put on something like four booksales a year. Far and away the most popular, best attended, most lucrative sale is the summer sale, which is always held at the Kingston Farmer's Market. And is scheduled for this Saturday.

Except the Friends can't get enough people already in the group to schlep the books down to the market and run the sale, and don't have enough time to find and recruit new (younger) people to do so. So they told my manager today, that they're cancelling it. Two days before the sale.

Not only that, but just now, we got a call from the person in charge of the Farmer's Market, who needed some clarification as to the date of the sale (he had two dates listed on his calendar), so I got to be the person to tell him that the whole deal was off.

Now, I'm sympathetic to the Friends' problems but a) it is your job to let the Market guy know, and b) OMG, could you not have realized this last week?
darchildre: second doctor playing solitaire (bored now)
On the one hand: I am super cranky today. There's no actual reason for this - maybe it's too bright, maybe I haven't gotten enough sleep lately, maybe it's just residual from the parade of crying babies who came to the library yesterday. I don't know, but I kinda hate everything. I am trying hard not to, but it's very difficult.

On the other hand: today, our library received this book in our shipment from the main branch, and that is the most hilarious thing I've seen today.
darchildre: second doctor playing solitaire (bored now)
After a lovely (if dentistry-dominated) four-day weekend wherein I did not have to work at my un-air conditioned library, I am now back. Everything is dreadful.

Here's the story: we have a portable air conditioning unit. It's one of the ones you can wheel around and has a hose that goes out the window*. We just hired a new head of Facilities for the library system, who recently came to tour all the branches and find out what we'd particularly want from him. We impressed upon him very strongly the fact that our branch is unacceptably hot, to the point that we've sometimes had to close early. He said he would look into a solution for us, and at least try to get us a second air conditioner. Which he did last Friday.

It doesn't work.

Or, rather, we can't use it. Because using both of them at the same time overloads the circuits in our building, shutting off all our lights and computers. Probably, we should have looked into that before trying to get a second unit. But we didn't, and we had such high hopes, which are now all dashed.

My manager is considering changing our open hours, so we open earlier in the day and close earlier in the afternoon. I am still voting for hibernating till October.







*We also have a variety of arguments about said airconditioning unit. I think we should close all the windows and doors when we have it on, in hopes that it will cool all the air without us trying to aircondition all of Kitsap. My manager thinks we should leave windows or doors open, "so the hot air has somewhere to go". And the coworker I work with the most is slightly claustrophobic and says she can't work without at least a little airflow. So.
darchildre: ninth doctor and rose viewing earth from space (...and i feel fine)
Today is officially the first day of It's Too Hot In The Library For Human Life So You Get To Go Home Early, which is not my favorite thing, but is definitely better than standing around in over 80-degree weather at work all day.

Unfortunately, that means it also the season of Arguing About Air Conditioning, because my manager and I have very different ideas on how it works. She thinks we should run the portable air conditioning unit with all the windows open "so the hot air has somewhere to go". I think we should shut all the windows and deal with the temporary discomfort till the air cools down, because I can still hear my mother telling me to shut the door - we don't want to air condition the whole world!

At least my manager isn't also running her humidifier this year.
darchildre: dorothy in the ruins of oz.  text:  "beware the wheelers" (beware the wheelers!)
- Today, I had to get up early and go to a consultation appointment for oral surgery. Yippee.

- Also, I got to unclog the toilet, which was super thrilling, let me tell you.

- Tomorrow, I have to get up early and go to a meeting, then go straight to work, where we will be short-staffed and I have a program to run.

- Friday, at least, is normal.

- And I work on Saturday, in the branch with no air conditioning, and it's supposed to be something like 90 degrees.

Possibly, instead, I will choose to hibernate till October.
darchildre: a candle in the dark.  text:  "a light in dark places". (melisandre will set you on fire)
Dear neighbors,

A) When did Memorial Day become a fireworks holiday?

B) It isn't even Memorial Day yet!
darchildre: a candle in the dark.  text:  "a light in dark places". (melisandre will set you on fire)
Dear library patron,

Please do not call me "dear girl". You are not my grandmother - you are, in fact, only 9 years older than me. 9 years. Also, you do not know me and thus have even less license to call me condescending names. I don't care if you think it's cute. It's belittling and overly familiar and is therefore rude. Cut it out.

I am too old for Archie Goodwin to date, ma'am. I am no one's "dear girl".
darchildre: (natasha does not have time for this shit)
Dear library patron,

So, you've been calling here every couple of days for a couple of weeks now, and somehow, I always seem to pick up the phone. And you're kind of overly-familiar to my mind, but I'm aware that I'm a lot more uptight about that then other people, and you never remember to give your last name, but that's manageable. Previously, you've called asking me to check on a hold for you, or to place one, or to see if we have an item in the system. That is, of course, totally fine - that's my job.

But yesterday, you called and asked me to read you a poster on a bulletin board in the lobby - not a library poster, not a library bulletin board, pulling me away from the desk. Slightly less okay and a little irritating. And tonight, you called because a meeting of your condo board was being held in the community center, you weren't able to attend, and you wanted me to bring some questions to the person running the meeting.

Lady, that is not my job. It's not something I feel comfortable doing, and it's not within the realm of things you can legitimately ask of me as a library employee. That is in the realm of a personal favor and, as such, I am within my rights to say no. And when I do so - when I say "I'm sorry, but I can't do that" - you don't get to sound snotty and ask why not.

I am not your secretary.
darchildre: (natasha does not have time for this shit)
Oh god, the ebola guy from this post returned the movie Outbreak today. And wanted to put it back on hold because his daughter is coming from Christmas. Fortunately, he latched onto my coworker today and not me but he did tell her, "And I think your helper there needs to see it."

1) Fuck you, sir, do you think you could have found a more dismissive and condescending way of referring to me? I am an intelligent adult woman who works here in her own right - I'm nobody's "helper".

2) When I told him that I didn't think I'd be watching it, he said, "Oh, so you're squeamish," in this very contemptuous way. Y'know what? Yes, I am. I am aware of my limits as to media consumption and I know that stories about realistic disease outbreaks make me very uncomfortable, so if I don't need to be exposed to them, I choose not to be. I also, if I can help it, don't watch realistic surgery, possession horror, or things that contain repeated rhythmic electronic sounds. Because I get to choose the fictional media I consume. This isn't a real-life news issue that I'm choosing not to watch - it's a frelling fictionalized disaster-thriller created to be entertainment. You don't get to shame me because I don't want to watch it.

I know my coworkers think he's an amusingly cranky curmudgeon, but he is really starting to get on my nerves.

Profile

darchildre: a candle in the dark.  text:  "a light in dark places". (Default)
Renfield

September 2024

S M T W T F S
1234567
891011121314
15161718192021
22232425262728
2930     

Syndicate

RSS Atom

Expand Cut Tags

No cut tags
Page generated Jul. 14th, 2025 07:20 pm
Powered by Dreamwidth Studios