(no subject)

[darchildre]

In our library, we have a combination printer/photocopier. The photocopy part is controlled by a panel on the machine itself, while print jobs from the patron computers are released via a print release terminal on a table right next to the printer. The print release terminal says "PRINT RELEASE" in big purple letters. There are instructions on the table explaining how to use the print release terminal. The panel on the copier has big letters that say "USE THIS SCREEN FOR COPIES ONLY!"

Every day - every day - I have at least one patron come up to the desk and say, "I sent something to the printer and put my money in and all I got was this blank piece of paper!" Well, sir or madam, that is because you are apparently incapable of reading even very basic, very obvious instructions.

I tell you what, I am really looking forward to our three-week closure.

Comments

[silveradept]

Yes, indeed. Because our printer looks like a copper, people keep thinking they can copy on it.

I don't get so mad about printing problems, though, because the option to put money on your card is "manage printing account" and the option to actually print is "retrieve printing job", and so people get confused.