(no subject)
Jan. 27th, 2015 06:23 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
darchildreDear library patron,
So, you've been calling here every couple of days for a couple of weeks now, and somehow, I always seem to pick up the phone. And you're kind of overly-familiar to my mind, but I'm aware that I'm a lot more uptight about that then other people, and you never remember to give your last name, but that's manageable. Previously, you've called asking me to check on a hold for you, or to place one, or to see if we have an item in the system. That is, of course, totally fine - that's my job.
But yesterday, you called and asked me to read you a poster on a bulletin board in the lobby - not a library poster, not a library bulletin board, pulling me away from the desk. Slightly less okay and a little irritating. And tonight, you called because a meeting of your condo board was being held in the community center, you weren't able to attend, and you wanted me to bring some questions to the person running the meeting.
Lady, that is not my job. It's not something I feel comfortable doing, and it's not within the realm of things you can legitimately ask of me as a library employee. That is in the realm of a personal favor and, as such, I am within my rights to say no. And when I do so - when I say "I'm sorry, but I can't do that" - you don't get to sound snotty and ask why not.
I am not your secretary.
So, you've been calling here every couple of days for a couple of weeks now, and somehow, I always seem to pick up the phone. And you're kind of overly-familiar to my mind, but I'm aware that I'm a lot more uptight about that then other people, and you never remember to give your last name, but that's manageable. Previously, you've called asking me to check on a hold for you, or to place one, or to see if we have an item in the system. That is, of course, totally fine - that's my job.
But yesterday, you called and asked me to read you a poster on a bulletin board in the lobby - not a library poster, not a library bulletin board, pulling me away from the desk. Slightly less okay and a little irritating. And tonight, you called because a meeting of your condo board was being held in the community center, you weren't able to attend, and you wanted me to bring some questions to the person running the meeting.
Lady, that is not my job. It's not something I feel comfortable doing, and it's not within the realm of things you can legitimately ask of me as a library employee. That is in the realm of a personal favor and, as such, I am within my rights to say no. And when I do so - when I say "I'm sorry, but I can't do that" - you don't get to sound snotty and ask why not.
I am not your secretary.
no subject
Date: 2015-01-28 07:29 pm (UTC)