(no subject)

[darchildre]

A scene, in which I attempt to help a patron over the phone, who wants to listen to an audiobook on her computer.


Me: Okay, so you've clicked on the title of the book you checked out, so you should be on the page for the item. Do you see a button that says "Listen now in browser"?

Her: No! There's just a button that says "Download mp3 audiobook" and one that says "Listen now in browser"!

Me, despairing: ...If you click on the button that says "Listen now in browser", your book will just start playing.

Her: Oh! It's playing! I did that before and it played for 5 minutes, but I didn't think that was the right thing to do.

Me, face down on the desk: Nope, that's how it works.

Comments

[james]

I would never last in customer service. I am super okay with walking someone through step by step if they needed the help (anxiety (am I doing the right thing omg) or any sort of neuroatypicalness where you need to specify each step clearly. But I am very bad with stupid. I would make people cry and then they would complain and get me fired.

[silveradept]

So, a typical interaction, then. Well done for getting them to realize the button is for the purpose they wanted.

[frenchroast]

Oh sweet...you are a freaking saint.