(no subject)

[darchildre]

I don't believe in Hell, but if it did exist, there is definitely a version of it for me that is trying to help a library patron reset the password to their google account and watching them spend at least 10 to 15 seconds finding each individual letter in their email address and password on the keyboard.

She was a very nice lady, we did get her password reset, and I'm very glad I could hel her but god, I've never seen anyone type so slow. We're not supposed to touch patron devices if it can be at all avoided and it took half an hour to reset her password - it was torture. The moment we realized she had mistyped her email address halfway through the process and I had to tell her how to use the backspace key, I honestly thought I was going to cry.

Comments

[silveradept]

Ugh. That's very much a long wait. I still believe that anyone getting devices, or getting gifted devices, also gets free training in how to use it from the device makers themselves. Because so many things would go more smoothly with someone who knew how to use their machines.