(no subject)
Jun. 18th, 2013 04:08 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
darchildreSo, we have a combined printer/copier in our library, with a touch screen print release terminal and a separate touch screen for the copier.
A patron wants to print something from the computer. He sends the document to the printer but is a little confused from there. So I walk over and explain how the print release works - you put in your card number, select the document you want to print, and press the print button. And then it prints! He says, "Okay, I get it," and I walk away.
A few moments later, he comes up to the desk with a blank sheet of paper. "It printed wrong," he says. I had stepped away from the desk, so my coworker refunds him his dime and walks over to the copier with him. Turns out, he had hit the start button on the copier screen and thus had paid for a copy of nothing. Okay, I can see why you made that mistake - my coworker walks him through the process again.
And, a few moments later, he is back at the desk with another blank sheet of paper. "I don't know what I'm doing wrong!" he says.
So I walk back to the copier and say, "Walk me through what you did."
He says, "I scanned my card and selected my document and put my money in, and then I pushed the start button here." And he points to the copier screen. The copier screen he has been told twice has nothing to do with what he's doing.
"Don't touch that," I said. "That has nothing to do with what you're doing. Just push the print button on the print release screen and your document will print." Well, he did, and it did.
I did not refund the second dime.
A patron wants to print something from the computer. He sends the document to the printer but is a little confused from there. So I walk over and explain how the print release works - you put in your card number, select the document you want to print, and press the print button. And then it prints! He says, "Okay, I get it," and I walk away.
A few moments later, he comes up to the desk with a blank sheet of paper. "It printed wrong," he says. I had stepped away from the desk, so my coworker refunds him his dime and walks over to the copier with him. Turns out, he had hit the start button on the copier screen and thus had paid for a copy of nothing. Okay, I can see why you made that mistake - my coworker walks him through the process again.
And, a few moments later, he is back at the desk with another blank sheet of paper. "I don't know what I'm doing wrong!" he says.
So I walk back to the copier and say, "Walk me through what you did."
He says, "I scanned my card and selected my document and put my money in, and then I pushed the start button here." And he points to the copier screen. The copier screen he has been told twice has nothing to do with what he's doing.
"Don't touch that," I said. "That has nothing to do with what you're doing. Just push the print button on the print release screen and your document will print." Well, he did, and it did.
I did not refund the second dime.
no subject
Date: 2013-06-19 03:55 am (UTC)