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Sep. 24th, 2020 02:31 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
Fingers crossed, everybody, but my least favorite patron may have ragequit the library again.
The last time, it was over the system instituting a limit on the number of holds a person could have at one time, as well as some contentious interactions with our library director at public meetings. He had us delete his account and cut up his card in front of him, and then we didn't see him for a few years. But he eventually came back.
This time, I'm not sure exactly what has set him off, but my supervisor just got forwarded an email my manager received from him on vacation. In it, he mentions that he got a notification that a hold had arrived for him yesterday and he called to make an appointment to pick it up (curbside service, natch), but due to the fact that we were closed last week for smoke, we have a larger than normal number of people making pickup appointments and he couldn't get one till Friday. (I, in fact, had made the appointment for him and I would prefer never to have to speak to him on the phone again.) He then went on to say that he had no idea we were working so hard or so far out and that the only thing he could do to alleviate the situation would be to cancel all his holds and return everything he had checked out. The email ended with him saying something about maybe things in Phase 3 will be better for everyone.
And he has indeed cancelled all of his many holds! Over a two-day wait! So instead he's going to wait for the library to actually reopen the building to the public!
I mean, I'm not going to miss dealing with him for however long that takes but I'm just boggled by how absurdly petty this is.
The last time, it was over the system instituting a limit on the number of holds a person could have at one time, as well as some contentious interactions with our library director at public meetings. He had us delete his account and cut up his card in front of him, and then we didn't see him for a few years. But he eventually came back.
This time, I'm not sure exactly what has set him off, but my supervisor just got forwarded an email my manager received from him on vacation. In it, he mentions that he got a notification that a hold had arrived for him yesterday and he called to make an appointment to pick it up (curbside service, natch), but due to the fact that we were closed last week for smoke, we have a larger than normal number of people making pickup appointments and he couldn't get one till Friday. (I, in fact, had made the appointment for him and I would prefer never to have to speak to him on the phone again.) He then went on to say that he had no idea we were working so hard or so far out and that the only thing he could do to alleviate the situation would be to cancel all his holds and return everything he had checked out. The email ended with him saying something about maybe things in Phase 3 will be better for everyone.
And he has indeed cancelled all of his many holds! Over a two-day wait! So instead he's going to wait for the library to actually reopen the building to the public!
I mean, I'm not going to miss dealing with him for however long that takes but I'm just boggled by how absurdly petty this is.