![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
(no subject)
May. 22nd, 2023 10:08 amStarting the day strong with a patron complaint over the phone that came in the very second we opened. He wanted to yell about our new website - specifically, the fact that the mobile website doesn't have a big obvious search bar with the word "Search" in front of it. Instead, it collapses that into a big icon of a magnifying glass. You click on the icon and the search bar appears.
I told him where to find the magnifying glass and explained that it collapses into the icon on the mobile site in order to save room on the screen. He then proceeded to loudly curse at the website designers for using icons because "some of us are over 35 and don't know what they mean." I apologized for his trouble and carefully did not explain that most of our staff and patrons are also over 35 and yet are able to figure out that our new site uses some fairly standard computer/internet iconography that's been used for search functions since the 80s. I also did not ask him if he ever uses any other website with a search function because it probably uses a nearly identical icon.
Change is hard - I get it. I also hate and fear change. It's valid to not like the new website layout. But I would be very ashamed of myself if that dislike led me to loudly curse at someone about it, especially if that person had no decision-making power concerning the changes. And especially if the reason for my anger proved me to be as unobservant as this.
I told him where to find the magnifying glass and explained that it collapses into the icon on the mobile site in order to save room on the screen. He then proceeded to loudly curse at the website designers for using icons because "some of us are over 35 and don't know what they mean." I apologized for his trouble and carefully did not explain that most of our staff and patrons are also over 35 and yet are able to figure out that our new site uses some fairly standard computer/internet iconography that's been used for search functions since the 80s. I also did not ask him if he ever uses any other website with a search function because it probably uses a nearly identical icon.
Change is hard - I get it. I also hate and fear change. It's valid to not like the new website layout. But I would be very ashamed of myself if that dislike led me to loudly curse at someone about it, especially if that person had no decision-making power concerning the changes. And especially if the reason for my anger proved me to be as unobservant as this.
